Support Pricing.

Pricing that grows with you.

Choose the best plan for your business. Change plans as you grow.

Essential

Most popular

Essential support.

Included with all plans.

/yearexcl. VAT

  • System monitoring
  • Free email support
  • Phone support
  • Remote troubleshooting
  • Hardware support concierge

Growth

Most popular

Priority support.

€50/monthexcl. VAT

€600/yearexcl. VAT

  • Faster email responses
  • Cheaper phone support
  • Cheaper remote troubleshooting
  • Cheaper hardware support concierge

Enterprise

Most popular

Dedicated support.

€200/monthexcl. VAT

€2400/yearexcl. VAT

  • Even faster email responses
  • Even cheaper phone support
  • Even cheaper remote troubleshooting
  • Even cheaper hardware support concierge

Feature comparison

Essential

Essential support.

Pricing

Pay Monthly
€0 / month
Extra Locations
€0 / month

Features

Proactive System Monitoring and Alerts
Yes
Free Email Support
Yes
Priority Email Support
No
24/7 Access to submit support requests via phone or email
No
Dedicated Account Manager for personalized support and guidance
No
Optional on-site support (priced separately based on needs)
No
Custom integrations and development support (quoted separately)
No

Phone Support and Remote Troubleshooting

Priority 1 and 2 issues, Standard office hours
€60 per hour (minimum 1 hour)
Priority 1 and 2 issues, Outside office hours
€100 per hour (minimum 1 hour)
Non-P1 and P2 issues, Standard office hours
€50 + hourly rate for troubleshooting
Non-P1 and P2 issues, Outside office hours
€50 + hourly rate for troubleshooting

Hardware Support Concierge

Standard office hours
€60 / request
Outside office hours
€100 / request

Growth

Priority support.

Pricing

Pay Monthly
€50 / month
Extra Locations
€30 / month

Features

Proactive System Monitoring and Alerts
Yes
Free Email Support
Yes
Priority Email Support
Yes
24/7 Access to submit support requests via phone or email
No
Dedicated Account Manager for personalized support and guidance
No
Optional on-site support (priced separately based on needs)
No
Custom integrations and development support (quoted separately)
No

Phone Support and Remote Troubleshooting

Priority 1 and 2 issues, Standard office hours
€10 per 15 minutes (minimum 15 minutes)
Priority 1 and 2 issues, Outside office hours
€15 per 15 minutes (minimum 15 minutes)
Non-P1 and P2 issues, Standard office hours
€25 + per-15-minute rate for troubleshooting
Non-P1 and P2 issues, Outside office hours
€25 + per-15-minute rate for troubleshooting

Hardware Support Concierge

Standard office hours
€40 / request
Outside office hours
€60 / request

Enterprise

Dedicated support.

Pricing

Pay Monthly
€200 / month
Extra Locations
€50 / month

Features

Proactive System Monitoring and Alerts
Yes
Free Email Support
Yes
Priority Email Support
Yes
24/7 Access to submit support requests via phone or email
Yes
Dedicated Account Manager for personalized support and guidance
Yes
Optional on-site support (priced separately based on needs)
Yes
Custom integrations and development support (quoted separately)
Yes

Phone Support and Remote Troubleshooting

Priority 1 and 2 issues, Standard office hours
Free and unlimited
Priority 1 and 2 issues, Outside office hours
Free and unlimited
Non-P1 and P2 issues, Standard office hours
€10 per 15 minutes (minimum 15 minutes)
Non-P1 and P2 issues, Outside office hours
€15 per 15 minutes (minimum 15 minutes)

Hardware Support Concierge

Standard office hours
5 Free requests / month, €40 / request afterwards
Outside office hours
5 Free requests / month, €40 / request afterwards